Refund policy

Returns and Refunds

We want you to love what you wear. If something is not right, you can return your order within 30 days of delivery.

The 30-day window

You have 30 days from the day your order is delivered to request a return or an exchange. Contact us at support@commonmuse.store with your order number and we will send you return instructions. Once we have issued those instructions, please send the item back to us within 14 days.

Condition of returned items

Items must be unworn, unwashed, free of odors and marks, and returned with any original tags attached. You are welcome to try a piece on to check the fit, just as you would in a shop. We may reduce your refund to reflect any loss in value caused by handling beyond that, and we are unable to accept items that have been altered.

Items we cannot accept

• Gift cards
• Final-sale items, where marked as such on the product page
• Items returned more than 30 days after delivery

Refunds

Once your return arrives and passes inspection, we will issue a refund to your original payment method within 5 to 10 business days. Your bank or card issuer may take a few additional days to post the credit. Where you paid our standard delivery rate on the original order, that cost is refunded too; if you chose an upgraded or express service, we refund the equivalent of our standard rate and retain the difference.

Return shipping

For change-of-mind returns and exchanges, the cost of sending the item back to us is yours to cover. If an item is damaged, faulty or is not what you ordered, we cover the return postage. See below.

Exchanges

The quickest way to exchange for a different size or color is to return the original item for a refund and place a new order. If you would prefer a direct exchange, email us and we will arrange it.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty, or is not what you ordered, email support@commonmuse.store with your order number and a photo. We will replace it or refund you in full, and we will cover the return postage. This is separate from the 30-day return window above and does not affect your legal rights in respect of faulty goods.

Cancellations

Orders can be cancelled before they ship. Email us as soon as possible and we will cancel it if it has not already left our warehouse.

Where we ship

We ship to the United States, the United Kingdom, Canada and Australia, and this policy applies to orders delivered to all four.

Questions

Email support@commonmuse.store and a member of our team will reply within 1 to 2 business days.