Shipping policy

Shipping Policy

We ship to the United States, the United Kingdom, Canada, Australia, Germany, France, Italy, Spain, the Netherlands, Switzerland and Poland. Qualifying orders ship free; below that threshold our standard shipping rate applies. Your exact shipping cost is shown at checkout before you pay, so there are no surprise charges.

Order processing

Orders are processed within 1 to 3 business days. Business days are Monday to Friday, excluding public holidays. Orders placed over a weekend or a holiday begin processing the next business day.

Estimated delivery

• All destinations: 7 to 14 business days

These windows are estimates and begin once your order has been processed. Carrier delays, customs inspections, severe weather and peak-season volume can extend them.

Tracking

You will receive a shipping confirmation email with a tracking number as soon as your order leaves our warehouse. Tracking can take up to 48 hours to show its first scan.

Addresses

Please double-check your shipping address at checkout. We can update an address before an order ships, so email support@commonmuse.store straight away. Once an order has shipped, the address cannot be changed.

Customs, duties and taxes

Orders delivered outside the United States may be subject to import duties, taxes and customs fees charged by the destination country. These are set by your local authorities, are not included in your order total, and are the responsibility of the recipient.

Lost or delayed parcels

If your tracking has not updated in 10 business days, or your parcel is marked delivered but has not arrived, email support@commonmuse.store with your order number and we will open an investigation with the carrier.

Questions

Email support@commonmuse.store and a member of our team will reply within 1 to 2 business days.